FAQ

What is Lancient?
Lancient offers refined fashion pieces that embody timeless elegance and effortless sophistication, crafted with care for those who value quality, confidence, and the quiet power of enduring style.

Do you offer free shipping?
Yes, free shipping is included on every order — no minimums, no hidden conditions. We believe delivery should be simple, transparent, and stress-free.

How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days once shipped. Most parcels arrive within 4–9 business days, Monday through Saturday. As soon as your order leaves our hands, you’ll receive a tracking link so you can follow it all the way to your door.

Do you ship internationally?
For now, we only ship within the United States. Our focus is on offering the best possible experience locally. If we expand to other regions in the future, our community will be the first to know.

What is your return policy?
Changed your mind? That’s okay. You have 60 days from the delivery date to return your items. Just contact us at info@lancient.com and our team will guide you through the quick and easy process.

How long do refunds take?
Once your return is received and approved, your refund will be processed within 7 business days. Depending on your bank, it might take a few additional days to appear in your account.

Do you accept exchanges?
Yes, absolutely. If you’d like to exchange an item for a different size or style, simply email info@lancient.com and we’ll be happy to help you find the perfect fit.

What payment methods do you accept?
We accept Amazon Pay, Amex, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. Every transaction is securely processed with advanced SSL encryption to ensure your details remain protected.

Is my personal and payment information safe?
Yes — your security is our top priority. Lancient never stores your payment information, and all transactions are processed securely through trusted payment providers. You can shop with complete confidence.

What do I do if my order hasn’t arrived?
If it’s been more than 9 business days since your order was dispatched, please check your tracking link first. Still no update? Contact us at info@lancient.com and we’ll investigate right away to make sure your parcel gets to you as soon as possible.

Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please email us as soon as possible after placing your order, and we’ll do everything we can to assist.

Still need help?
We’re always here for you. Reach out anytime at info@lancient.com and our friendly support team will be glad to help — whether it’s about your order, sizing advice, or just general questions.